Who this notice covers
This notice covers visitors, adult learners, parents and guardians, learner profiles, teachers, school staff, institutional partners and other people who use or interact with MAHADUM.360.
A child under 13 does not need a separate login. A parent or authorised organisation creates and supervises the learner profile and controls the associated account.
Information we collect
The information we collect depends on how you use the service.
- Account and contact information, such as name, email address, phone number and sign-in details.
- Learner-profile information, such as display name, age band, selected language and learning preferences.
- Learning activity, including lesson progress, quiz responses, speaking submissions, assignments, badges and approved rewards.
- Family, school and organisation information needed to provide supervised learning, rosters, reporting and billing.
- Payment, subscription and transaction references. Payment-card details are handled by the relevant payment provider, not stored as ordinary profile data.
- Device, connection, security and usage information needed to operate, protect and improve the service.
- Messages and support information you choose to send to us.
How we use information
We use information to provide the service people asked for and to operate it responsibly.
- Create accounts and supervised learner profiles.
- Deliver lessons, audio, speaking practice, assignments, progress and rewards.
- Give parents, teachers and authorised organisation staff the appropriate view of learner activity.
- Process subscriptions, invoices, refunds, commissions and other authorised transactions.
- Prevent abuse, investigate reported concerns, secure accounts and maintain audit records.
- Provide support, service messages and communications you have requested.
- Understand performance and improve accessibility, reliability and learning experiences.
Retention and security
We keep information only for as long as it is needed for the purposes described here, to provide an active service, resolve disputes, maintain financial and audit records, or meet legal requirements. Retention periods differ by record type and relationship.
We use administrative, technical and organisational safeguards designed to protect information. No online service can promise absolute security, so please use a strong password and contact us promptly if you believe an account or learner profile is at risk.
Choices and privacy rights
Depending on where you live and the nature of our relationship, you may be able to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Parents and guardians may make appropriate requests for supervised learner profiles.
We may need to verify identity and authority before completing a request. Some records may need to be retained where the law or an active contractual relationship requires it.
International use
MAHADUM.360 serves people in Nigeria and the diaspora. Information may therefore be processed in countries other than the one where you live. Where required, we use contractual and organisational measures intended to protect information across borders.
Questions and complaints
Email support@mahadum360.app with “Privacy” in the subject line to ask a question, exercise a privacy right or raise a concern. Please do not include passwords, full payment details or unnecessary information in your message.
You may also have the right to contact the relevant data-protection authority in your country. This notice may be updated as the service, law or our practices change.