1. Try before you pay
Start your learning journey and build basic language skills at no cost with Level 0 in every language (Yorùbá, Igbo, Hausa and English), with no card required. Only commit to a paid plan when you are satisfied, then unlock the paid curriculum for deeper learning.
Because you can fully try the service first, all payments for lessons and subscriptions are final and non-refundable, except as set out in Section 5.
2. What this policy covers
This policy applies to payments for learning on Mahadum360, including:
Individual and Family subscriptions (monthly or annual), paid by card or bank transfer;
Airtime (telco) subscriptions billed through your mobile network;
Unlimited hearts, ad-free access and other premium features;
Coins, streak shields and other in-app items bought with money or coins;
Wallet top-ups used to buy coins or premium features.
This policy does not cover data top-ups (mobile data bundles bought on the platform). Data top-ups are covered by our separate Data Top-Up Terms, which include what happens if a top-up fails to deliver.
Schools and institutions: registration and per-student fees are governed by your order form or service agreement. Where that agreement says nothing about refunds, this policy applies.
3. No refunds
We do not give refunds, credits or partial refunds for:
change of mind after purchase;
unused time on a subscription, including if you cancel part-way through a billing period;
lessons, levels or features that were available but not used;
a learner not reaching a particular level of fluency or result (learning outcomes vary from person to person);
a subscription that renewed because it was not cancelled before the renewal date;
coins, streak shields or other in-app items once bought (these have no cash value and cannot be exchanged for money);
accounts suspended or closed because the Terms and Conditions were broken.
4. Cancelling your subscription
You can cancel at any time. Cancelling stops future payments; it does not refund payments already made.
Card or bank plans: cancel in your account under Plans & billing or by emailing support@mahadum360.com. Your paid access continues until the end of the period you have paid for, after which your account returns to the Free plan.
Airtime plans: send STOP to the shortcode shown in your subscription confirmation message, or follow your mobile network's opt-out instructions. Daily charges end once your network processes the request. Your access continues until the end of the day already paid for.
Annual plans: cancelling stops the next renewal. The remaining months are not refunded.
We will remind you by email 7 days before an annual plan renews.
5. When we will correct a charge
Nothing in this policy takes away rights you have under the law. We will investigate and, where the error is confirmed, reverse or credit the charge in these cases:
Duplicate charge: you were charged more than once for the same item or period;
Billing error: you were charged the wrong amount, or charged for a plan you did not choose;
Charge after cancellation: you were charged after a valid cancellation, including airtime charges after a STOP request was received;
Unauthorised transaction: a payment was made without the account holder's permission (for example, by a child — children cannot make payments on Mahadum360);
Service failure on our side: paid features were unavailable for a long period because of a fault on our side, not because of your device, network or internet connection.
To make a claim, email support@mahadum360.com with the subject "Billing error" within 30 days of the charge. Include the account email, date, amount and payment reference (never send your full card number or PIN). We will reply within 5 working days. Approved corrections are made to the original payment method or, for airtime, through your network operator. Processing times depend on the bank, payment provider or network.
6. Chargebacks
Please contact us before you dispute a charge with your bank. We can usually resolve billing errors faster directly. If a chargeback is raised for a payment that is valid under this policy, we may suspend paid access until it is resolved.
7. Customers outside Nigeria
Mahadum360 serves families in Nigeria and the diaspora. If the law where you live gives you a right to cancel digital content (for example, the 14-day cancellation right in the UK and EU), you agree at checkout that your paid access starts immediately and you acknowledge that you lose that right once access begins. This does not affect any rights that cannot be waived under your local law.
8. Payment providers and networks
Card and bank payments are processed securely by licensed payment service providers. Airtime payments are processed through your mobile network and our licensed partners. Their own terms also apply to how they process payments and reversals.
9. Changes to this policy
We may update this policy. The current version and its date will always be shown on this page. Changes will not affect payments made before the change.
10. Contact
Mahadum360 (RC 9601595) · 3rd Floor, 927/928 Bishop Aboyade Cole Street, Victoria Island, Lagos, Nigeria
Email: support@mahadum360.com
Nothing in this policy limits your rights under the Federal Competition and Consumer Protection Act 2018, the NCC Consumer Code of Practice Regulations, or other consumer protection law that applies to you.